Privacy, terms & medical disclaimer

Medical disclaimer

BeWellTrip provides non-clinical coordination services: planning, appointment booking, interpreting, travel and accommodation arrangements, and follow-up support. We are not a hospital and do not provide medical diagnosis, advice or treatment.

All medical assessment and treatment are carried out by independent licensed hospitals and doctors, who decide whether a treatment is suitable for you. Information on this website is general and is not a substitute for professional medical advice. Treatment results vary from person to person and are never guaranteed.

Traditional Chinese Medicine (TCM) wellness services are complementary and do not replace medical diagnosis or treatment. They are provided only by licensed practitioners at licensed institutions. Herbal medicines are prescribed only after a consultation with a licensed TCM physician. They can interact with other medicines and are generally not advised during pregnancy or breastfeeding.

In a medical emergency, contact your local emergency services immediately.

Privacy notice

What we collect

When you contact us, we collect the information you choose to share: your name, country, contact details, the service you're interested in, preferred city, travel dates, language, time zone and any note you add. Please do not submit medical records through this website.

How we use it

We use your information only to reply to your enquiry, prepare your plan and coordinate your trip. With your explicit consent, we share relevant information with the hospitals and travel providers involved in your care.

Medical information

If medical documents are needed for an assessment, your coordinator will explain how to share them through a designated secure channel, and they will be used only for that purpose.

Third-party services

Messages sent via WhatsApp or email are also subject to those providers' own privacy policies.

Your choices

You can ask to see, correct or delete the information we hold about you at any time by emailing bewelltripchn@gmail.com.

Terms of use

Contacting us, receiving a reply or receiving a preliminary plan does not create a service contract or a doctor–patient relationship. Services, fees, cancellation and refund terms are set out in a written quotation and service agreement before you pay anything.

The hospital guide on this website is based on public information, is provided for reference only and does not imply a partnership with any hospital.

Questions about these terms: bewelltripchn@gmail.com.